A Word About Our Fees, Quality of Services, and Our TRIBE Guarantee
Tom Klaus & Associates is committed to providing high quality services to nonprofits of all sizes. Yet, we are especially tender toward small nonprofits which typically do not have the budgets to purchase services from “name brand” consulting firms with large staffs, hefty overheads, and high price tags. For this reason, we carefully researched the nonprofit consulting market, thoroughly examined our budgetary needs, and thoughtfully considered how our mission of “animating leaders and organizations for greatness and good” informs our work with nonprofits. Since opening in 2013, we have designed and tested a nonprofit fee structure that is competitive yet accessible for the vast majority of our clients to date and which allows us to meet our own obligations. For nonprofits, we are cutting it so close that it give us little room for negotiation though it never hurts to ask.
We have chosen to keep our nonprofit rates so accessible because we believe even the smallest nonprofits deserve no less quality services than the largest nonprofits who can afford the name brands. In fact, because of the unique challenges facing small nonprofits trying to do sustainable good in a sector that is always competing for limited resources, we believe they deserve the very best of what we have to offer.
Most of our clients work in complex contexts in which it is virtually impossible to control for and guarantee a particular outcome. However, we do offer our TRIBE guarantee with regard to our work:
Tailored Consultation: You do not have to convince us that your situation is unique. We got it. No two leaders or organizations face the same circumstances because each exists in a unique context. For this reason, we tailor our services for your organization and the context in which it is working in the current moment.
Relational Trust: Trust is about far more than simply honesty or truth-telling. It is about congruence, consistency, reliability, and follow through. Mutual trust is first established through an individual connection but it is maintained by doing what we say we will do with care and quality.
Individual Connection: You can expect a personal connection with your consultant, whether it is Tom Klaus himself or one of his associates that have agreed to work with him. You will have direct access. You do not have to worry about your project being handed off to another consultant and, if it does need to be passed to someone else, you will be consulted in advance.
Best Effort: You will always get our very best effort. If we say we can do it, it is because we also believe we can do it with high quality. We will not fake it. If we do not have the skills and competencies needed for your task or project, we will help you find someone who does.
Exemplary Professionals: The people who provide services through Tom Klaus & Associates are exemplary professionals who are uniquely qualified by both their experience and training. All of our associates have been trained at the masters or doctoral levels in their field. Each is seasoned by deep experience in their fields and has earned a reputation for quality work and respect among their colleagues in the field.
The TRIBE guarantee is an assurance of a job very well done by Tom Klaus & Associates for nonprofits of any size. We appreciate your consideration.
Download additional information here: Tom Klaus & Associates – Contracting and Work Policies